DA14683 KIT USB can not be found

Hi Dialog team,

I'd like to ask you some questions. I'd really appreciate it if you can answer me.

1. Did you know why the J-link GDB can not find the DA14683? (attached DA14683.pdf)

2. I always can not find the DA14683-00A9DECKT-U in the "here" link.

and the warning message always shows "No devices have been detected" when I click "Detect connected device(s)". (attached DA14683.pdf)

Thank you