SUOTA doesn't work after upload

Hello Dialog,
I'm using the Dialog SUOTA app to try and upload a a new version of our software over the air. I am able to download the new software to the chip and the app allows me to reboot the device, however after the reboot my code does not run. I have tested the code by uploading it directly to the chip via USB over UART and it works fine at address 0 without the ble_suota_loader.img, but after changing dg_configIMAGE_FLASH_OFFSET to 0x20000 and trying to upload using the SUOTA app it does not work. Here are the steps I'm taking:

1. cli_programmer.exe -i 57600 -s 115200 COM3 chip_erase_qspi
2. cli_programmer.exe -i 57600 -s 115200 COM3 write_qspi 0x0 E:/ble_suota_loader_2Mb.img
3. I build my custom software and it's output to software_0.1.0_debug_qspi.bin
4. I run mkimage.bat software_0.1.0_debug_qspi.bin software.img
5. I upload software.img to my phone and put it in the Suota folder.
6. I connect over bluetooth using the Dialog SUOTA app to the chip
7. I select the software.img file and upload it to the chip. It appears to work and I press the button to reboot the chip.
8. The chip no longer advertises anything. No output of any kind.

What could I be doing wrong that would cause this behavior? Are there any steps that I can take to diagnose the issue? Here are the config settings that I am using:


/**
\addtogroup BSP
\{
\addtogroup CONFIG
\{
\addtogroup CUSTOM
\{
*/

/**
****************************************************************************************
*
* @file custom_config_qspi_suota.h
*
* @brief Board Support Package. User Configuration file for cached QSPI mode.
*
* Copyright (C) 2015-2017 Dialog Semiconductor.
* This computer program includes Confidential, Proprietary Information
* of Dialog Semiconductor. All Rights Reserved.
*
****************************************************************************************
*/

#ifndef CUSTOM_CONFIG_QSPI_SUOTA_H_
#define CUSTOM_CONFIG_QSPI_SUOTA_H_

#include "bsp_definitions.h"

#ifdef DEBUG
#define CONFIG_RETARGET
#define CONFIG_RETARGET_UART HW_UART1

#define dg_configTRACK_OS_HEAP (1)
#endif

#define CONFIG_LSM6DS3 (1)
#define CONFIG_MPL3115A2 (1)
#define CONFIG_PCF85263A (1)
#define dg_configPOWER_1V8P (1)
#define dg_configTESTMODE_MEASURE_SLEEP_CURRENT (0)
#define dg_configI2C_ADAPTER (1)
#define dg_configBATTERY_ADAPTER (1)
#define dg_configUSE_HW_TEMPSENS (1)
#define dg_configUSE_HW_GPIO (1)
#define dg_configUSE_HW_TIMER2 (1)
#define dg_configUSE_HW_I2C (1)
#define dg_configUSE_HW_GPADC (1)
#define dg_configUSE_HW_UART (1)
#define dg_configUART_ADAPTER (1)
#define dg_configUSE_USB_ENUMERATION (1)
#define dg_configCHARGING_CC_TIMEOUT (360 * 60 * 100)
#define dg_configCHARGING_CV_TIMEOUT (720 * 60 * 100)
#define dg_configUSB_CHARGER_POLLING_INTERVAL (60 * 100) // 1 min (Unit: 0.01s)
#define dg_configBATTERY_REPLENISH_GAP (8) // 0.01V

//////////////

#define CONFIG_USE_BLE
#undef CONFIG_USE_FTDF

#define dg_configUSE_LP_CLK LP_CLK_RCX
#define dg_configEXEC_MODE MODE_IS_CACHED
#define dg_configCODE_LOCATION NON_VOLATILE_IS_FLASH
#define dg_configEXT_CRYSTAL_FREQ EXT_CRYSTAL_IS_16M

#define dg_configIMAGE_SETUP DEVELOPMENT_MODE
#define dg_configEMULATE_OTP_COPY (0)

#define dg_configIMAGE_FLASH_OFFSET (0x20000)
#define dg_configSUOTA_SUPPORT (1)

#define dg_configUSER_CAN_USE_TIMER1 (0)

#define dg_configOPTIMAL_RETRAM (1)

#if (dg_configOPTIMAL_RETRAM == 1)
#if (dg_configBLACK_ORCA_IC_REV == BLACK_ORCA_IC_REV_A)
#define dg_configMEM_RETENTION_MODE (0x1B)
#define dg_configSHUFFLING_MODE (0x0)
#else
#define dg_configMEM_RETENTION_MODE (0x07)
#define dg_configSHUFFLING_MODE (0x0)
#endif
#endif

#define dg_configUSE_WDOG (1)

#define dg_configFLASH_CONNECTED_TO (FLASH_CONNECTED_TO_1V8)
#define dg_configFLASH_POWER_DOWN (0)

#define dg_configPOWER_1V8_ACTIVE (1)
#define dg_configPOWER_1V8_SLEEP (1)

#define dg_configBATTERY_TYPE (BATTERY_TYPE_CUSTOM)
#定义dg_configBATTERY_CHARGE_VOLTAGE 0 xA // 4.2V
#define dg_configBATTERY_TYPE_CUSTOM_ADC_VOLTAGE (3440)
#define dg_configBATTERY_LOW_LEVEL (2496) // 3V
#define dg_configPRECHARGING_THRESHOLD (2462) // 3.006V
#define dg_configCHARGING_THRESHOLD (2498) // 3.05V
#define dg_configBATTERY_CHARGE_CURRENT 8 // 180mA (see lib/sdk/bsp/system/sys_man/sys_charger.c:115)
#define dg_configBATTERY_PRECHARGE_CURRENT 3 // 45mA
#define dg_configBATTERY_CHARGE_NTC 1 // disabled
#define dg_configPRECHARGING_TIMEOUT (60 * 60 * 100) // N x 10msec

#define dg_configUSE_SOC 0
/* Uncomment the following line to enable State-of-Charge debugging or performance test */
//#define DEBUG_SOC
#if defined(DEBUG_SOC)
#define CONFIG_RETARGET
#endif

// #define dg_configUSE_USB 1
#define dg_configUSE_USB_CHARGER 1
#define dg_configALLOW_CHARGING_NOT_ENUM 1
#define dg_configUSE_NOT_ENUM_CHARGING_TIMEOUT 0

// #define dg_configUSE_ProDK (1)

#define dg_configUSE_SW_CURSOR (1)

#define dg_configCACHEABLE_QSPI_AREA_LEN (NVMS_PARAM_PART_start - MEMORY_QSPIF_BASE)

/*************************************************************************************************\
* Memory specific config
*/
#define dg_configQSPI_CACHED_OPTIMAL_RETRAM_0_SIZE_AE ( 64 * 1024)
#define dg_configQSPI_CACHED_RAM_SIZE_AE ( 32 * 1024)
#define dg_configQSPI_CACHED_RETRAM_0_SIZE_AE ( 96 * 1024)

/*************************************************************************************************\
* Peripheral specific config
*/
#define dg_configFLASH_ADAPTER 1
#define dg_configNVMS_ADAPTER 1
#define dg_configNVMS_VES 1
#define dg_configNVPARAM_ADAPTER 1
#define dg_configGPADC_ADAPTER 1

#define defaultBLE_ATT_DB_CONFIGURATION (0x10) // with "Peripheral Preferred Connection Parameters"
#define defaultBLE_PPCP_INTERVAL_MIN (BLE_CONN_INTERVAL_FROM_MS(500)) // 500 ms
#define defaultBLE_PPCP_INTERVAL_MAX (BLE_CONN_INTERVAL_FROM_MS(750)) // 750 ms
#define defaultBLE_PPCP_SLAVE_LATENCY (0) // 0 events
#define defaultBLE_PPCP_SUP_TIMEOUT (BLE_SUPERVISION_TMO_FROM_MS(6000)) // 6000 ms

#define BLE_MAX_MISSES_ALLOWED (3)
#define BLE_MAX_DELAYS_ALLOWED (3)

/* Use dynamic list for BLE events instead of FreeRTOS queues */
#define BLE_MGR_USE_EVT_LIST (1)

/*
* SUOTA loader configuration:
* - To enable SUOTA over GATT only, set SUOTA_VERSION to any version >= SUOTA_VERSION_1_1
* and leave SUOTA_PSM undefined.
* - To enable SUOTA over GATT and L2CAP CoC, set SUOTA_VERSION to any version >= SUOTA_VERSION_1_2
* and also define SUOTA_PSM to match the desired PSM. In this case the central device
* can use either of both according to its preference.
*/
#define SUOTA_VERSION SUOTA_VERSION_1_3
#define SUOTA_PSM 0x81

#define USE_PARTITION_TABLE_2MB_WITH_SUOTA

/*************************************************************************************************\
* FreeRTOS specific config
*/
#define OS_FREERTOS /* Define this to use FreeRTOS */

#if SUOTA_PSM
#define SUOTA_HEAP_OVERHEAD (3200)
#else
#define SUOTA_HEAP_OVERHEAD (0)
#endif

#if (dg_configUSE_SOC)
#if defined(DEBUG_SOC)
#ifndef RELEASE_BUILD
/* DEBUG SOC should not be used in release builds */
#define configTOTAL_HEAP_SIZE (12900 + SUOTA_HEAP_OVERHEAD) /* This is the FreeRTOS Total Heap Size */
#else
#error "DEBUG SOC and SUOTA over L2CAP cannot be used in release target together"
#endif
#else
#define configTOTAL_HEAP_SIZE (11100 + SUOTA_HEAP_OVERHEAD) /* This is the FreeRTOS Total Heap Size */
#endif
#else
#define configTOTAL_HEAP_SIZE (11000 + SUOTA_HEAP_OVERHEAD) /* This is the FreeRTOS Total Heap Size */
#endif

/*************************************************************************************************\
* BLE device config
*/
#define dg_configBLE_CENTRAL (0)
#define dg_configBLE_GATT_CLIENT (0)
#define dg_configBLE_OBSERVER (0)
#define dg_configBLE_BROADCASTER (0)
#ifndef SUOTA_PSM
#define dg_configBLE_L2CAP_COC (0)
#endif

/* Include bsp default values */
#include "bsp_defaults.h"
/* Include memory layout */
#include "bsp_memory_layout.h"
#endif /* CUSTOM_CONFIG_QSPI_SUOTA_H_ */

/**
\}
\}
\}
*/